FAQ - Grill

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• How do I check my regulator to see if there is gas flow?

  Make sure the regulator is tightened (by hand) securely to the propane bottle.  The black hand-wheel should be hand tight. Make sure all the main burners and side burner are in the OFF position before turning on the propane bottle valve.  Try lighting the grill with both the electronic ignitor and a match or butane lighter.  If the grill lights with a match, you may have an ignitor problem.  If the grill will not match light, then you are not getting propane from the bottle. Try connecting this regulator to a different propane bottle (bottle from a neighbor, etc.) to insure the propane bottle is working properly. If you still cannot light the grill, you probably need another regulator.

• How do I reset my regulator?

  Turn burner control knobs to "OFF", turn off the cylinder valve and disconnect regulator from LP gas tank.  Wait approximately two minutes.  Reattach regulator and slowly turn cylinder valve back on. The flow limiting device will now be reset.

  If there is a leak anywhere in the grill or if a knob is in the on position, the safety will trigger again when the gas is turned on.

• Why is my regulator making a humming noise?

  The humming you hear is a resonance similar to what you find in a musical instrument. It is caused by small periodic changes of flow across the diaphragm located inside the grill and is more likely to occur when in high flow conditions. The only time this can be harmful to you and/or the product is when there is propane leaking out of the small vented hole on the regulator assembly.

• Why do I have grease running down the side of my new grill?

  A brand new grill will occasionally leak some grease on the left and right ends of the firebox at the seams where the firebox sides and front panels connect.  This will typically stop leaking after the grill has been  cooked on several times.

• How do I lower the temperature on a vertical gas smoker?

  Crack the bottom door slightly to allow more air into the smoker.  You can also remove the chimney to let more heat out of the smoker.

• Can I use lava rocks in my gas grill?

  We do not recommend the use of lava rocks or ceramic briquettes with our gas grills. The units come with heat shields as an alternative.

• We are having difficulty removing the rusty screws and cannot remove them to replace the parts. What can we do?

  If possible, try to get some penetrating oil on the threads.  Allow the oil time to work (24 hours or so) and then try to remove the screws.  It sometimes helps to hit the screw head with a hammer / punch to loosen the screw before using the screwdriver.  Use a good screwdriver bit that fits the screw head when it comes time to remove the screw.

• Does the replacement rotisserie motor run on 220 volt 50 Hz phase?

  All of our rotisserie motors operate from 120 volts AC.

• Where is the serial number located on the grill?

  The model and serial number can be found on a white sticker on the grill itself. This is normally located under the front control panel or on the cart of the grill.

• The knobs and igniter on my grill have melted.

  You likely have a burner that is blocked.  Blockages can occur from corrosion build up or from insects building nests or webs.  When the burner is blocked, the gas cannot fill the burner and builds up behind the front panel.  Once it ignites, the flame is forced back out towards the front panel, resulting in excessive heat which could melt the knobs and bezels.  Depending on the location of the blocked burner, the flame may melt the ignition box and any wires around it, as well. You will need to remove the burners from the grill to make sure they are free of debris.

• How do I perform a gas leak test on the grill?

  To perform a leak test you will need a mixture of soap and water to spray along the hose and all connections.  Slowly turn the gas tank on; if there's a leak, soap bubbles will appear. If this occurs, the hose and regulator will need to be replaced before using the grill.  Always perform a leak test when the propane tank is replaced, moved or when replacing the hose and regulator.

• Should I use charcoal or briquettes in my grill?

  No, the heat distribution plates have taken the place of briquettes. These will distribute the heat evenly and help prevent flare ups in the grill. Lava rocks and briquettes are not recommended.

• My grill will only heat up to 200-300 degrees.

  Make sure your temperature gauge is working correctly. Also, remove the burners from the grill to make sure they are clear of any debris. If the burners are clear, perform a leak test on the hose and regulator assembly and reset the regulator. If you are still having a problem, the hose assembly may need to be replaced.

• Why are my cooking grills rusting?

  Do not use an abrasive brush on the grates as it could scrape the porcelain off and cause the cooking grills to rust.  Use a soft nylon brush to clean the grates and then coat them with a vegetable oil prior to using them.

• The inside of my grill lid seems to have paint peeling off.

  The inside of the grill lids are never painted during manufacturing.  Over time, smoke from cooking will accumulate, causing a build-up of carbon on the inside of the lid, which may peel off if not regularly maintained.

• My grill burner does not have a high or even flame.

  The burner tubes may have blockage causing a restricted gas/air flow.  To rectify this problem you will need to remove the burner from the grill.  Use a small wire brush to push through the entire tube while turning it.  Pull the brush out slowly and inspect for any debris.  The port holes in your burners may also be blocked, so they should be cleared of debris by poking the blocked holes with a paper clip, tooth pick, or other small tool.  It should be noted that spiders/insects may have nested in the burners as they are attracted to the smell of gas.

• My grill does not get hot enough and/or will only stay lit for a limited time.

  There could be several causes to this problem. First check to make sure the propane tank is not low or out of gas. The safety feature in your regulator may have been triggered by turning the gas tank on too fast or not having all control knobs in the OFF position when you turned your gas tank on.  To rectify this, turn the gas tank off and disconnect the hose from the tank.  Wait 5 -10 minutes, reconnect the hose to the tank and then very slowly turn the gas tank back on.  This should reset the regulator and allow sufficient gas flow.

• What could cause my grill to have excessive flare-ups?

  Any food drippings, grease, sauce, etc. that come in contact with the flames can cause a flare-up.  You will periodically experience some flare-ups while cooking, but excessive flare-ups are typically caused by a buildup of grease catching fire.  Make sure that you clean your grease tray and/or cup on a regular basis.  It is also advised that you clean the internal parts of the grill periodically with soap and warm water.  After cleaning simply coat the internal parts with a vegetable oil or non stick cooking spray to prevent rust or corrosion.

• Why does my grill not have lava rocks or briquettes?

  Our grills now come equipped with heat tents or distribution plates instead of the lava rocks or briquettes.  They are designed to distribute the heat evenly across the grill, protect the burners, and also reduce flare-ups.  Do not use lava rocks or briquettes in these units, as it will cause damage to the grill.

• What is a BTU?

  BTU stands for British Thermal Unit and is a measurement of heat.  The larger your cooking surface is, the higher BTU output is required to perform with the same results.

• Why does my regulator have frost on it?

  Frost on a regulator is usually an indication that the propane tank has been over filled.  You should immediately turn off the gas tank valve and contact your gas provider to assist you. 

• How much food can you put on the rotisserie?

  Our rotisserie’s are designed to hold a maximum weight of 12 pounds.

• My rotisserie burner will not stay lit.

  Make sure the electrode on the rotisserie burner is at least an 1/8" away from the burner. When you light the burner also make sure that you are holding the control knob in while hitting your igniter for an additional 20-30 seconds after the burner is lit. There will be a brass nut on the copper tube running from behind the rotisserie knob to the rotisserie. Behind the knob on this tube is a brass nut; make sure this nut is screwed down tightly.

• Why is it important to season cast iron grids?

  Just like with cast iron frying pans, it is essential to season and re-season your cast iron cooking grids.  The oil will help protect the coating, protect the grids from rusting, and will decrease sticking.  We recommend using vegetable oil, olive oil, or a non-stick cooking spray.

• Why is my stainless steel rusting or discoloring?

  Stainless does not "rust" with a red oxide on the surface that flakes off. If you see red rust it is typically due to some iron particles that have contaminated the surface of the stainless steel. All Stainless Steels are susceptible to corrosion.  The majority of our grills are made from a 430 grade of Stainless Steel which is considered a medium grade.  Rust is not covered under our warranty.  To maintain your grill we recommend using a stainless steel cleaner and polish.

• The hood of my stainless steel grill has discolored to a brownish/yellowish tint. What can I do to remove the tint?

  You can use stainless steel appliance cleaner and polish to remove the tint from the hood. Also, you should consider cooking at a slightly lower temperature. The brownish/yellowish tint indicates that you may be cooking at high temperatures for extended periods of time.

• Can I get the charcoal pan for the All In One in stainless steel?

  No, the charcoal pan is not available in stainless steel at this time.

• Do Gas Grills made after 2004 need lava rocks or ceramic briquettes?

  No. The heat distribution plates take the place of the lava rocks and ceramic briquettes.