Customer Service

If you have any questions, comments or inquiries on your order, you can contact us via the Internet using the Contact Form or login to the My Account section to monitor the status of your order. If you have additional questions please call our Customer Service Department, TOLL-FREE 1-800-468-5252 or 972-716-4262 (8:30 AM to 5:00 PM CST Monday-Friday). Sorry, collect calls cannot be accepted.

Ordering By Phone (Credit Card Orders Only)

For your convenience, you can shop by phone TOLL-FREE Monday through Friday, 8:30 AM to 5:00 PM (CST). To place an order, simply call 1-800-468-5252. Please have your credit card (American Express, Discover, Mastercard or Visa) and completed order form handy for easy reference while placing your order. Only credit card orders may be placed by phone.

Forget Your Password?

If you have forgotten your password, please use the Forget Your Password link in the My Account section (link found in the header of all pages). When you enter your email address and press continue, an email will be automatically sent to your account containing your reset temporary password.  When you login for the first time using this temporary password, you will be prompted to change your password.

Frequently Asked Questions

The Brinkmann Corporation is dedicated to customer service and wants to answer any questions you might have. As such, we have created a comprehensive Knowledge Base with a wide array of Frequently Asked Questions.

PDF Reader

In order to review the Owner`s Manuals you will be required to use Adobe Acrobat Reader. To download a free version of Acrobat Reader, please visit the Adobe website at

Return Policies & Instructions

We stand behind the quality of our products. If you are not completely satisfied with your purchase from our website or catalog, simply return it within 30 days for a prompt exchange, replacement or refund. Please return the product in the same condition in which it was received. Refunds (less 15% handling & restocking fee) will be given to the original purchaser only. Proof of purchase is required. Please include a copy of your original receipt or invoice.

Returning Merchandise

To return merchandise within 30 days, call 1-800-527-0717 Extension 430, and request a RETURN AUTHORIZATION NUMBER*. An exchange, replacement or refund cannot be issued unless you have a Return Authorization Number. To ensure prompt processing of your return, please follow the shipping instructions below carefully:

1. Securely repack merchandise in the original shipping box or other packaging that will protect merchandise from damage during shipping.

2. In large, bold print, clearly mark the RETURN AUTHORIZATION NUMBER* on two outside panels of the box.

3. Send your package prepaid and insured to:

The Brinkmann Corporation

4821 Simonton Road

Dallas, Texas 75244

Attn: Returns Department

R.A.# _________________

*IMPORTANT: Any merchandise/package sent without a Return Authorization Number will be refused.

4. We recommend you ship via UPS, RPS or parcel post insured. Always retain your return shipping information and receipt for tracking purposes. The Brinkmann Corporation cannot be responsible for packages lost or damaged during return shipping.

A Return Authorization Number is valid for 90 days from the date of issue. Please allow 2 to 4 weeks for exchanges or replacements. On credit card orders, please allow 2 billing cycles for a credit to appear on your statement for returned merchandise.